Frequently asked questions

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Your cart is saved in your browser, so it will be waiting for you when you come back on the same device.

Of course. Head to your cart to change quantities or remove items at any time. Your subtotal and shipping costs update right away.

Yes. All prices are shown in euros and include VAT. Any shipping costs are shown in your cart before you continue to checkout.

We don’t offer separate gift wrapping at the moment. Our Matcha Starter Kit arrives gift-ready in a recyclable, plastic-free gift box, and every order is packed in plastic-free, recyclable packaging that already feels like a little present.

• Standard delivery: €4.90, or free on orders of €50 or more
• Express delivery: €9.90

You’ll always see the exact shipping cost in your cart before checkout.

We pack and ship orders within 1–2 working days. After that, standard delivery takes 3–5 working days and express delivery 1–2 working days.

We ship to addresses within the European Union. We’re not able to ship outside the EU at the moment.

Yes. Once online ordering is live, you’ll receive an email with a tracking link as soon as your parcel is on its way.

We want you to love your matcha ritual. If you change your mind, you can return unopened items within 30 days of delivery. Just send us a message with your order number and we’ll guide you through the next steps.

For hygiene and freshness reasons, the happiness promise covers unopened items only. If an opened matcha isn’t quite to your taste, please still get in touch: a small change in water temperature or amount can make a big difference, and we’re happy to help.

We’re so sorry if that happens! Please contact us as soon as possible with your order number and a photo of the damage, and we’ll work out a replacement or refund with you.

Ceremonial matcha is made from the youngest first-harvest leaves. It’s silky, naturally sweet and rich in umami, so it shines when whisked with just water. Everyday matcha is bright and balanced, with a slightly bolder flavor that holds its own in lattes and smoothies.

Our Matcha Guide compares every grade side by side.

About 2 g, which is roughly 1 teaspoon or two bamboo scoops. For a traditional bowl, whisk it with 70 ml of water at 75–80 °C. For a latte, whisk it with 50 ml of water, then top up with about 200 ml of milk.

Using our Matcha Latte Blend? Take 2 heaped teaspoons (8 g) per glass.

Yes. Matcha naturally contains caffeine, typically less per serving than a strong cup of coffee, together with L-theanine, an amino acid found in tea leaves. The exact amount depends on the grade and how much you use.

If you’re sensitive to caffeine or have questions about your health, please check with your doctor.

Good matcha tastes fresh and green, with a gentle natural sweetness and a savory, umami depth. Ceremonial grades are smooth and mellow, while everyday grades are brighter and a little bolder.

Tastes harsh or bitter? Your water is probably too hot. Let it cool for a minute after boiling.

Matcha is an ultra-fine powder, so it naturally forms little clumps, especially when it meets a bit of moisture. Sift it through a small sieve before adding water, then whisk briskly in an M-shaped motion until frothy. Our step-by-step whisking guide shows you how.

Keep it sealed airtight in a cool, dark place. Once opened, store it in the fridge and enjoy it within 4–6 weeks for the best color and flavor.

Taking it out of the fridge? Let the tin reach room temperature before opening it, so no moisture sneaks in.

Soak the prongs in warm water for a minute or two before whisking so they soften. Afterwards, rinse the whisk in warm water (no soap) and let it air-dry upright on a whisk holder so it keeps its shape. Each whisk is handmade, so small variations are part of its charm.

We recommend washing your bowl by hand with warm water and a soft cloth rather than using the dishwasher. Each bowl is handmade with a food-safe glaze, and gentle care keeps it looking its best.